9.1 (33‎ Sirelo reviews)
What customers are saying
Price (14)
Professional (9)
Communication (8)
Packing of furniture (1)
International removals
Art transport


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91% of the users recommend this moving company
33 of 33 reviews shown
Alt gik rigtig godt! [Navn fjernet af Sirelo] var super hurtig til at svare, virksomheden var fleksibel og imødekommende, alle varerne blev afhentet og leveret til tiden, og prisen var rimelig. Kan varmt anbefales!
Moved from Frederiksberg (Denmark) to Helsinki (Finland)
Wouldn’t recommend for international moves, not experienced enough for big moves. Expensive items arrived completely shattered. In preparation to move we provided all the paperwork when the admin kept asking the same questions over and over again. Massively underestimated the amount of space needed (over 50%) despite providing all the details. We also unpacked ourselves over 90% of boxes despite paying for the service that had it included as the guys did not arrive until past midday and had no time to do it.. Constantly had to chase for updates for ETA. They should stick to local small moves if unable to provide decent quality service for European moves. Avoid if you want your items to arrive in one piece.
Damage settlement
Moved from Orpington (United Kingdom) to Tallinn (Estonia)
Response of
Dear D,

Thank you for taking the time to share your feedback regarding your recent international move with us. We sincerely apologize for any inconvenience or damage that occurred during the process. We understand the importance of a smooth and successful move, and we deeply regret that we were unable to meet your expectations on this occasion.

At MoveMaster, we strive to provide exceptional service to all our customers, regardless of the size or distance of the move. It is disheartening to learn that we fell short of your expectations in this instance. We deeply regret any damage caused to your items and understand the frustration it must have caused.

Regarding the damage to your expensive items, we are truly sorry for the distress this has caused you. We understand the sentimental and financial value of your belongings, and we deeply regret that they did not arrive in the condition you expected. We assure you that we will investigate this matter internally and take appropria te measures to prevent similar incidents from occurring in the future.

We are sorry to hear about the delay in our team's arrival, which led to you having to unpack most of the boxes yourself. This is not the level of service we strive to provide. We will address this matter internally to ensure better adherence to scheduled times and offer a smoother experience for our customers.

Please know that your feedback is incredibly important to us, and we value the opportunity to learn from your experience. We will take your comments into consideration as we continue to improve our services for international moves.

Thank you for bringing these matters to our attention, Diana. We appreciate your understanding and hope that we can have the opportunity to serve you better in the future.
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Alles ist reibungslos gelaufen, nichts ist verloren oder kaputt. Die Firma hat sich wirklich mühe gemacht, prompt mich kontaktiert, wenn etwas nötig/unklar war.
Moved from Mainz (Germany) to Tallinn (Estonia)
Zeer professionele en snelle verhuizers.

- Goede communicatie met de manager van MoveMaster waarbij o.a. op verzoek vervroegde verzending van verhuisdozen vanuit Estland (waar MoveMaster is gesitueerd) naar Letland (waar ik vandaan verhuis).
- Snel en schadevrij vervoer van inboedel (o.a. volledig 2-persoonsbed en bureau).

Ik was wel onder de vooronderstelling dat zij ook het laatste onderdeel van de verhuizing zouden regelen, maar dat is uitbesteed aan een Nederlandse partner (Euromovers Eindhoven).
Moved from Riga (Latvia) to Rotterdam (The Netherlands)
The organisation was perfect. All the questions I had were answered very fast and detailed. I was informed about everything. The service of the contact person [Name removed by Sirelo] from MoveMaster was perfect. Also, the staff at my destination in Finland was amazing. Not only were they on time (even though they came all the way from Estonia), but they worked highly efficiently and were very friendly.

However, the contact person in Belgium (point of departure) was quite the opposite. He was unreliable, didn't respond to phone calls and messages, and put me constantly off. Only thanks to the help of friends I could arrange the magisterial requirements, although it would have been his job to help me.

The staff in Belgium was friendly, and also quite efficient, however also chaotic. They wrongly numbered my boxes, (leading to much confusion when I arrived) and also the content of the boxes was often very different from the labelling. Also, they didn't disassemble the furniture as promised. Instead, they packed it as a whole which resulted in the complete destruction of my wardrobe.

Altogether I was very satisfied with MoveMasters. Only due to the problems / service in Belgium I have to remove one star. Still, I can highly recommend this company. Especially, their perfect organisation for a very good price.
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Careless with furniture
Moved from Liège (Belgium) to Turku (Finland)
The company is always in touch, everything is clearly on schedule, and things arrived safe and sound. The company that delivered the package home in the US was also very good.
Moved from Narva (Estonia) to Jersey City (United States)
The company made contact with me soon after Siirelo contacted them. They made a price prosal and linked it to the specific services they would have provided. There was a back-and-forth exchange of messages with the purpose of identifying the dimensions of some voluminous objects and the total shipping volume. I especially appreciated their patience and availability to meet my needs on their side. At the end of the gig, they also reduced the price as the shipping managed to fit in 2 pallets, in place of 3. Ultimately, to show their integrity, as well. The delivery of those pallets was actually handed to the postal services, which is the only con I would find.
Moved from Helsinki (Finland) to Pisa (Italy)
The Estonian part was so significant, and they were so polite :)
However, the German courier was so aggressive and not polite :(
Moved from Tallinn (Estonia) to Berlin (Germany)
Movemasters have been great all the way. Our experience with them is they are responsive, reliable and highly professional. All packed up well and managed great. Would use them again and can only recommend. Thanks [name removed by Sirelo] and movemasters for your service!
Moved from Helsinki (Finland) to Lyon (France)
The company assured the part of moving from Estonia to France and a partner from Paris to Saumur. Few things were broken. But movers mixed our belongings together without paying attention of the use and the place it were, making a mess finding things and unpacking boxes. My glasses were taken and I stayed 3 weeks without it. But in general, we are satisfied with MoveMaster. However, it seems that MoveMaster and French company didn't understood each others and the French partner didn't respected the contract:
Unloading fully done, reassembling partly done, unpacking and removal of boxes was not done by French company. We are satisfied with MoveMaster but not with the French partner.
Careful with furniture
Packing of furniture
Moved from Espoo (Finland) to Saumur (France)
The lady I was emailing was extremely helpful. No question was to small or irrelevant. Always responded quickly. Everything was so smooth and organised. Absolutely brilliant. Highly recommend this company
Moved from Milton Keynes (United Kingdom) to Võru County (Estonia)
Von Anfang bis zum Abschluss des Auftrags war der Service absolut großartig. Ich könnte nicht zufriedener sein, und bedanke mich vielmals bei MoveMaster!
Moved from Regensburg (Germany) to Tallinn (Estonia)
Overall it was a great service. Proactive customer service, and detailed explanation of the whole process. Collection and delivery were on time without delays or any other issues. The price was better than I expected.
Customer Service
Moved from Essen (Germany) to Vantaa (Finland)
Prezzo così basso da sembrare una truffa ma lavoro fantastico e tutto arrivato in perfetto ordine.
Moved from Milano (Italy) to Tampere (Finland)
I had no problems with the company. I only confirmed the date on monday (I think) and got them collected for thursday and she shipping took only week and a half.
Moved from Wexford (Ireland) to Lahti (Finland)
Bei MoveMasters hat von der ersten Kontaktaufnahme bis zur Durchführung einfach alles geklappt, von der Partnerfirma die in Wien alles abgeholt hat, bis zur Lieferung in Talinn, alles On-Time, hatte die ganze Zeit hindurch immer diesselbe Ansprechpartnerin bei MoveMasters, dadurch keine Rückfragen oder Mißverständnisse, alles total perfekt!
Beste Betreuung
Moved from Wien (Austria) to Tallinn (Estonia)
Very good price, prompt information and great logistics provided. Arrival to pick up our stuff was exactly on time.
Moved from Walkington (United Kingdom) to Tallinn (Estonia)
In April 2021 MoveMaster OU guided me through the re-location process of my home contents from U.K. to Finland.
[Name removed by Sirelo] was my contact from the company. She was an amazing help and very knowledgeable about the industry and super friendly!
She was there for me every step of the way and gave me continuous help, information and support when required.
This was a truly stress free experience and fantastic value....from start to finish.

I would highly recommend MoveMaster OU to anyone considering a relocation from short haul to long haul.
Make sure you ask for [Name removed by Sirelo] to guide your move!
Moved from Winchester (United Kingdom) to Rovaniemi (Finland)
Excellent communication, great price and fast delivery perfectly on time. It took just less then a week. I definitely recommend them!
Moved from Tallinn (Estonia) to Friedrichshafen (Germany)
Moving with MoveMaster made the entire experience much less stressful. Their customer service was excellent, with any query I had being answered within 1 hour during business hours. Everything arrived as planned with no issues whatsoever. Their quote was the cheapest as well. I highly recommend this company!
Cost Effective
Moved from Lausanne (Switzerland) to Tallinn (Estonia)
Très sérieux du début à la fin. Information sur tous les détails. Prix très intéressant et contact très agréable.
Moved from Paris (France) to Helsinki (Finland)
Fast and pro customer service. They were with me all the way from Finland to Cyprus. Best moving experience so far. Was a huge stress relief having Move Master taking care of everything.
Moved from Helsinki (Finland) to Nicosia (Cyprus)
Initial moving team were excellent, packed everything well and took care of our items. Even coming back to grab some items we had missed. The move team at the destination side were also excellent, very friendly and nothing was a problem for them.
Always informed and up to date
Packed everything very well
Moved from Espoo (Finland) to Freiburg Im Breisgau (Germany)
We used Movemaster OÜ’s relocation service for moving from England to Finland. The communication with [name removed by Sirelo] at Movemaster OÜ was excellent. She answered all my questions and assured me that our stuff will be in safe hands. She also quoted a very good price.

Unlike some other companies that transport stuff with trucks that have barely plastic sheets by the sides, Movemaster OÜ offered tidy and tight packaging on pallets. When we received the delivery, we realized how well packed our stuff were. The boxes that contained fragile items were placed on the pallets in a considerate way. As a result, not a single item that we shipped was damaged. We were really pleased.

Both the collection of our stuff and the delivery were on time.

We highly recommend Movemaster OÜ. It is reliable, keeps promises and very responsive.
Competitive price, reliable service
Very well packaging on palettes
Moved from Manchester (United Kingdom) to Vaasa (Finland)
Very good and clear communication. Professional movers. Did their job with precision and on time without any trouble
Good communication
Moved from Stockholm (Sweden) to Helsinki (Finland)
Alles war genau, wie vereinbart. Pünktliche Abholung, pünktliche Lieferung. Freundliches Personal. Sehr gute Erreichbarkeit per Telefon und Mail. Wir sind mehr als zufrieden.
Zuverlässige Kommunikation
Moved from Helsinki (Finland) to Kelsterbach (Germany)
Delivery took 3 weeks, which was unexpected and cost me a lot of extra money/effort while I had to wait for my stuff to be delivered. These extra costs would have been more than enough to hire a more expensive and faster moving company.
There were also issues at the delivery, it took two attempts, which meant two afternoons wasted waiting for the delivery at home.
Prompt and friendly communication
Delivery took too long
Unreliable delivery
Moved from Berlin (Germany) to Tampere (Finland)
Die Abholung und die Lieferung ging ohne Schäden. Die Kommunikation hat während der Zeit gut funktioniert. Einziges Manko, der Liefertermin wurde nicht angegeben und die Speditionen mit denen zusammen gearbeitet wurde, hatte nicht angerufen. Dazu sprechen die kooperierenden Speditionen meist nur die Landessprache.
preis top
Kommunikation mit MoveMaster top
Moved from Turku (Finland) to Berlin (Germany)
Was a little mix up over pick up time at first, ended up a day late, but compared to others bad experiences of shipping...this was a great price and very efficient in the end. Nothing damaged, arrived on time!
Little blip in communication
Moved from Córdoba (Spain) to Riga (Latvia)
Sehr guter Service, proaktiv, freundlich, zuverlässig. Umzugsgut kam in perfektem Zustand und mit Vorankündigung per Telefon an, zur vereinbarten Zeit - wirklich guter Service. Empfehle MoveMaster gerne weiter!
Zuverlässig, schnell, proaktiv
Freundlich, kundenorientiert
Moved from Birsfelden (Switzerland) to Helsinki (Finland)
Transport von Deutschland als Beladung auf LKW, deshalb wurde alles Umzugsgut sehr gut verpackt. Teilweise auf Paletten. Lieferung durch Movemaster und Spedition DSV direkt ins Haus
Sehr zuverlässig
Mischkalkulation, dadurch günstig
Moved from Stuttgart (Germany) to Kuressaare/saaremaa (Estonia)
Great service for a reasonable price.
Good service
Good price
Moved from Turku (Finland) to Ulm (Germany)
Snel en accuraat gehandeld
Prima contact
Moved from Terneuzen (The Netherlands) to Tallinn (Estonia)

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