MoveMaster

9.1 (34‎)
i
What customers are saying
pro
Price (14)
pro
Professional (9)
pro
Communication (8)
con
Careless with furniture (1)
Services
International removals
Art transport
Associations
IAM
Euromovers
IMA

About

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Reviews

91% of the users recommend this moving company
 on Sirelo
Zeer kundig Nederlandstalig team in Nederland en zeer gemotiveerd. Tevens een zeer kundig Est team in Estland en spraken goed Engels.
pro
Inpakken van meubelen
Moved from Tilburg (Netherlands) to Hurda, Võru County (Estonia)
 on Sirelo
Alt gik rigtig godt! [Navn fjernet af Sirelo] var super hurtig til at svare, virksomheden var fleksibel og imødekommende, alle varerne blev afhentet og leveret til tiden, og prisen var rimelig. Kan varmt anbefales!
pro
Professional
Moved from Frederiksberg (Denmark) to Helsinki (Finland)
 on Sirelo
Wouldn’t recommend for international moves, not experienced enough for big moves. Expensive items arrived completely shattered. In preparation to move we provided all the paperwork when the admin kept asking the same questions over and over again. Massively underestimated the amount of space needed (over 50%) despite providing all the details. We also unpacked ourselves over 90% of boxes despite paying for the service that had it included as the guys did not arrive until past midday and had no time to do it.. Constantly had to chase for updates for ETA. They should stick to local small moves if unable to provide decent quality service for European moves. Avoid if you want your items to arrive in one piece.
con
Damage settlement
Moved from Orpington (United Kingdom) to Tallinn (Estonia)
Response of
Dear D,

Thank you for taking the time to share your feedback regarding your recent international move with us. We sincerely apologize for any inconvenience or damage that occurred during the process. We understand the importance of a smooth and successful move, and we deeply regret that we were unable to meet your expectations on this occasion.

At MoveMaster, we strive to provide exceptional service to all our customers, regardless of the size or distance of the move. It is disheartening to learn that we fell short of your expectations in this instance. We deeply regret any damage caused to your items and understand the frustration it must have caused.

Regarding the damage to your expensive items, we are truly sorry for the distress this has caused you. We understand the sentimental and financial value of your belongings, and we deeply regret that they did not arrive in the condition you expected. We assure you that we will investigate this matter internally and take appropria te measures to prevent similar incidents from occurring in the future.

We are sorry to hear about the delay in our team's arrival, which led to you having to unpack most of the boxes yourself. This is not the level of service we strive to provide. We will address this matter internally to ensure better adherence to scheduled times and offer a smoother experience for our customers.

Please know that your feedback is incredibly important to us, and we value the opportunity to learn from your experience. We will take your comments into consideration as we continue to improve our services for international moves.

Thank you for bringing these matters to our attention, Diana. We appreciate your understanding and hope that we can have the opportunity to serve you better in the future.
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 on Sirelo
Alles ist reibungslos gelaufen, nichts ist verloren oder kaputt. Die Firma hat sich wirklich mühe gemacht, prompt mich kontaktiert, wenn etwas nötig/unklar war.
pro
Effizient
Moved from Mainz (Germany) to Tallinn (Estonia)
 on Sirelo
Zeer professionele en snelle verhuizers.

- Goede communicatie met de manager van MoveMaster waarbij o.a. op verzoek vervroegde verzending van verhuisdozen vanuit Estland (waar MoveMaster is gesitueerd) naar Letland (waar ik vandaan verhuis).
- Snel en schadevrij vervoer van inboedel (o.a. volledig 2-persoonsbed en bureau).

Ik was wel onder de vooronderstelling dat zij ook het laatste onderdeel van de verhuizing zouden regelen, maar dat is uitbesteed aan een Nederlandse partner (Euromovers Eindhoven).
pro
Professional
Moved from Riga (Latvia) to Rotterdam (Netherlands)
 on Sirelo
The organisation was perfect. All the questions I had were answered very fast and detailed. I was informed about everything. The service of the contact person [Name removed by Sirelo] from MoveMaster was perfect. Also, the staff at my destination in Finland was amazing. Not only were they on time (even though they came all the way from Estonia), but they worked highly efficiently and were very friendly.

However, the contact person in Belgium (point of departure) was quite the opposite. He was unreliable, didn't respond to phone calls and messages, and put me constantly off. Only thanks to the help of friends I could arrange the magisterial requirements, although it would have been his job to help me.

The staff in Belgium was friendly, and also quite efficient, however also chaotic. They wrongly numbered my boxes, (leading to much confusion when I arrived) and also the content of the boxes was often very different from the labelling. Also, they didn't disassemble the furniture as promised. Instead, they packed it as a whole which resulted in the complete destruction of my wardrobe.

Altogether I was very satisfied with MoveMasters. Only due to the problems / service in Belgium I have to remove one star. Still, I can highly recommend this company. Especially, their perfect organisation for a very good price.
Read more
pro
Professional
con
Careless with furniture
Moved from Liège (Belgium) to Turku (Finland)

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Review Sources

Sirelo
9.1
34
Facebook
9.2
19
Google
9.4
28

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