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Thank you for taking the time to share your feedback regarding your recent international move with us. We sincerely apologize for any inconvenience or damage that occurred during the process. We understand the importance of a smooth and successful move, and we deeply regret that we were unable to meet your expectations on this occasion.
At MoveMaster, we strive to provide exceptional service to all our customers, regardless of the size or distance of the move. It is disheartening to learn that we fell short of your expectations in this instance. We deeply regret any damage caused to your items and understand the frustration it must have caused.
Regarding the damage to your expensive items, we are truly sorry for the distress this has caused you. We understand the sentimental and financial value of your belongings, and we deeply regret that they did not arrive in the condition you expected. We assure you that we will investigate this matter internally and take appropria te measures to prevent similar incidents from occurring in the future.
We are sorry to hear about the delay in our team's arrival, which led to you having to unpack most of the boxes yourself. This is not the level of service we strive to provide. We will address this matter internally to ensure better adherence to scheduled times and offer a smoother experience for our customers.
Please know that your feedback is incredibly important to us, and we value the opportunity to learn from your experience. We will take your comments into consideration as we continue to improve our services for international moves.
Thank you for bringing these matters to our attention, Diana. We appreciate your understanding and hope that we can have the opportunity to serve you better in the future.Read more
- Goede communicatie met de manager van MoveMaster waarbij o.a. op verzoek vervroegde verzending van verhuisdozen vanuit Estland (waar MoveMaster is gesitueerd) naar Letland (waar ik vandaan verhuis).
- Snel en schadevrij vervoer van inboedel (o.a. volledig 2-persoonsbed en bureau).
Ik was wel onder de vooronderstelling dat zij ook het laatste onderdeel van de verhuizing zouden regelen, maar dat is uitbesteed aan een Nederlandse partner (Euromovers Eindhoven).
However, the contact person in Belgium (point of departure) was quite the opposite. He was unreliable, didn't respond to phone calls and messages, and put me constantly off. Only thanks to the help of friends I could arrange the magisterial requirements, although it would have been his job to help me.
The staff in Belgium was friendly, and also quite efficient, however also chaotic. They wrongly numbered my boxes, (leading to much confusion when I arrived) and also the content of the boxes was often very different from the labelling. Also, they didn't disassemble the furniture as promised. Instead, they packed it as a whole which resulted in the complete destruction of my wardrobe.
Altogether I was very satisfied with MoveMasters. Only due to the problems / service in Belgium I have to remove one star. Still, I can highly recommend this company. Especially, their perfect organisation for a very good price.Read more
Unloading fully done, reassembling partly done, unpacking and removal of boxes was not done by French company. We are satisfied with MoveMaster but not with the French partner.
[Name removed by Sirelo] was my contact from the company. She was an amazing help and very knowledgeable about the industry and super friendly!
She was there for me every step of the way and gave me continuous help, information and support when required.
This was a truly stress free experience and fantastic value....from start to finish.
I would highly recommend MoveMaster OU to anyone considering a relocation from short haul to long haul.
Make sure you ask for [Name removed by Sirelo] to guide your move!
Unlike some other companies that transport stuff with trucks that have barely plastic sheets by the sides, Movemaster OÜ offered tidy and tight packaging on pallets. When we received the delivery, we realized how well packed our stuff were. The boxes that contained fragile items were placed on the pallets in a considerate way. As a result, not a single item that we shipped was damaged. We were really pleased.
Both the collection of our stuff and the delivery were on time.
We highly recommend Movemaster OÜ. It is reliable, keeps promises and very responsive.
There were also issues at the delivery, it took two attempts, which meant two afternoons wasted waiting for the delivery at home.